Maintenance and Support

We believe that professional maintenance and support is the right way to reduce software system total cost of ownership (TCO) and ensure useful improvements and optimizations. This is not only about availability of single units and modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

Software Maintenance

Software maintenance and support services involve both application and product maintenance.

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Product & Maintenance Updates

  • Product software releases
  • Maintenance software updates
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Tier 1 Technical

  • Unlimited phone and email support
  • Macro, Add-on and Usage Help
  • Installation Support
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Training and Education

  • One-hour personalized training
  • Online Ask the Expert Q&A sessions
  • Tutorial video library
  • Educational Webinars
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Special Privileges and Discounts

  • License server or computer transfers
  • Product and license type reallocation
  • Prerelease and Beta versions

IT Support

Our IT support service provides businesses like yours with a comprehensive solution that will allow you to concentrate on growing your business and worry less about IT issues.

Through our effective methodologies, we help you get the most out of our technology and provide your business with a competitive edge.

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Max Uptime for Business Critical Apps

Immediate visibility into your network and server applications performance coupled with automatic alerts prevent catastrophic crashes of your system. Our support team is immediately alerted when your system and applications cross the defined thresholds.

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Reliability, Security, and Productivity

Maximize your employee productivity and network uptime through routine maintenance and regular tuning. Scheduled updates for security patches, spyware removal, antivirus, spam protections, and network security help boost your IT system's robustness.

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Live Access to IT Professionals

You can reach our support team of IT professionals for all help desk issues as well as complex network problems 24x7. Our support team is always online and at your disposal for immediate problem resolution. You will have access to a dedicated team of support engineers for remote services should the need arise. They are available by email, chat, or phone.

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Server Maintenance

We can provide 24x7 monitoring of your core applications, hardware, and overall system performance to ensure resources are accessible every time you need them:

  • Remote support for server applications
  • Security patch management
  • Application monitoring
  • Application monitoring
  • Event log monitoring
  • Performance monitoring


We'll do everything we can to make our next best project!